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      "The staff is always very friendly, professional and on time. I have the Onyx system and have a 10-year warranty, so I am never charged for anything that they do. I cannot recommend this company enough!"

      Russell & Abbott has installed 2 different HVAC systems in my home. The staff is always very friendly, professional and on time. They always explain what they are doing to service my system. I have the Onyx system and have a 10-year warranty, so I am never charged for anything that they do. I cannot recommend this company enough! They are a wonderful asset to our community!

      Angel J.
      "I highly recommend Russell & Abbot. I will have them come back regularly for maintenance to avoid future problems. I am so pleased with their service!"

      I highly recommend Russell & Abbot. I went down to my basement one morning and found water on the floor. I panicked but was able to get same-day service. What a relief. The technician they sent was polite and pleasant and took care of the furnace leak. I will have them come back regularly for maintenance to avoid future problems. I am so pleased with their service. Thank You.

      Patricia A.
      "I highly recommend Russell and Abbott to anyone in need of maintenance, repair, or replacement of their current HVAC system. They actually fulfill their warranty promises, making them a 21st-century company with old-school quality!"

      I highly recommend Russell and Abbott to anyone in need of maintenance, repair, or replacement of their current heating and cooling system. Their employees are professional, courteous, and prompt and are careful with your home. They actually fulfill their warranty promises making them a 21st-century company with old-school quality!

      William K.
      "I was so impressed by this company and their professionalism. The communication was amazing and each person I spoke with was friendly and willing to help."

      I was so impressed by this company and their professionalism. The communication was amazing and each person I spoke with was friendly and willing to help. Bruce worked endlessly to find us a solution to fix our AC when the manufacturer indicated the part was on backorder. I am so appreciative!

      Whitney H.
      "Russell and Abbott are the best!"

      Russell and Abbott are the best! We have had so many problems with our unit (not put in by them) and they have taken such good care of us every time I have called. All the techs are great. On our last service call, Auggie came to inspect our unit. He was very polite, professional and knew just what he was doing. I would recommend 100 times over!!

      Jessie C.
      "I am only going to use Russell Abbott. So happy."

      OMG! I should have called Russell Abbott years ago. What a fantastic company! I had issues with another company, so I called Russell Abbott after reading reviews. Matt was our technician, and he was very professional, friendly, and knowledgeable. The other company had told us we needed repairs totaling $1400. Matt figured out part of our issue was dead batteries in the thermostat. I mean, dead batteries versus $1400. It is so refreshing not to be lied to. I am only going to use Russell Abbott. So happy.

      Brian G.
      "So happy to have someone be able to come the same day that I called."

      Chris K was great and on time. So happy to have someone be able to come the same day that I called. He was in and out within an hour and a half of diagnosing and clearing a clogged drain that shut my system down. Will definitely be calling back to schedule a biannual maintenance schedule.

      Kadie M.
      "We will recommend Russell and Abbott to our family and friends. We will be able to sleep cool tonight."

      We had a problem with our ac unit that was low on freon and the coles were freezing up so it wasn't cooling good. We called yesterday afternoon and our technician Edward Meyer was here the next day. They told us it'd be anywhere from 6 pm-8 pm. Mr. Meyer was here before 6 pm. He was very friendly, and courteous. He diagnosed the problem and fixed it immediately. We expected the cost to be higher than what it was. We are very pleased with the service and the total expense. We will recommend Russell and Abbott to our family and friends. We will be able to sleep cool tonight.

      Rhonda M.
      "I would recommend Zachary and Russel & Abbott to anyone needing service or a new unit."

      Our Technician Zachary Wingate was on time. Zachary was very professional and courteous. Zachary took the time to explain what he was doing and why this would make both our units operate more efficiently. I was pleased that he took the panels off the outside units and cleaned all the dirt on the fins off. I would recommend Zachary and Russel & Abbott to anyone needing service or a new unit.

      Dave M.
      "Russell & Abbott has been great!"

      Russell & Abbott has been great! I bought my first home and the previous owner didn't do much maintenance and my HVAC system was older. I was so worried it'd just collapse any second. They've been amazing at keeping it running and clean. It's working like a champ. They show up on time and always explain what they're doing and why. Everyone who shows up has been excellent. It's been so nice to have one less thing to worry about!

      Maggie K.
      "I am very satisfied with the installation and performance of their Onyx equipment."

      I contracted Russell & Abbott to replace my HVAC System in November 2019. After 6 months of experience with the system, I am very satisfied with the installation and performance of their Onyx equipment. The sales representative provided a very thorough evaluation, explanation, and estimate. The installation team did a great job, and the system is performing as advertised. My first 6-month Tune-Up was just accomplished. The office staff provided excellent communication regarding the appointment. I was offered alternate service times due to cancellations and kept up to date on the technician's arrival time. Like the installation team, the technician was friendly, knowledgeable, respectful, & professional. I observed some of the work during the service call and was impressed with the quality of tools & test equipment being used. I inquired about technical training and was informed the technicians are consistently updated with the latest innovations and procedures. I can highly recommend Russell & Abbott for HVAC service. 1-year update: After operating through all four seasons, I am still very satisfied with the Onyx equipment and Russell & Abbott. Technician Daniel came by recently to perform another 6-month check-up (tune-up). The visit was well coordinated and on time. Daniel is efficient, courteous, and professional. All is well, the next tune-up is scheduled for May 2021. May 2021: 6-month check-up by Zach. Friendly, professional, and knowledgeable. No problems, 2-year check is scheduled for Nov 2021.

      Randy H.
      "Super nice, mannered folks!"

      They were very professional, on time, and cleaned up after they installed our new unit. They came back out to ensure it was running correctly after the season's changed, which really impressed me. Super nice, mannered folks!

      Mary R.
      "Luckily, every person from Russell & Abbott has been very easy to work with."

      The technician (Logan) was right on time to start with. Before coming into our home he immediately put on shoe covers so as not to track in any dirt. He was everything you'd hope to see in a person who performs a service for you. He was thorough, professional, and polite. At the end of the service, he took notes (which were emailed to us immediately) and set up my next appointment. Luckily, every person from Russell & Abbott has been very easy to work with.

      Michael D.
      "Money well spent in my opinion."

      Russell & Abbott's own Mr. Cole Robertson delivered a quality maintenance service to the house's heating system. It was clear to me he had looked at his notes before our interaction because I didn't have to go back over anything I'd said on the phone when I scheduled the appointment. Mr. Robertson impressed me first by knocking at the front door before going for the bell, which was a nice bit of etiquette I wasn't expecting. He inspected the unit, ran his tests, and set to fully dismantling & cleaning a heating system that had been neglected for over four years without making a mess of it. Over the course of the process, he pulled a hand full of foreign objects out of the duct, fan & housing that had clearly been there much longer then the last service. Mr. Robertson even took calls from other technicians that needed his expertise, which didn't bother me in the slightest because I took it as a sign he was the professional I wanted doing my work, not to mention the teamwork and leadership behaviors that were on display. After putting everything back together, Mr. Robertson walked me through Russell & Abbott's Comfort Club plans and payment options, which wasn't missing anything you'd come to expect from a modern business. The 1-Year Comfort Club Plan is where the value is at. Not only do you save $16 off scheduling two appointments separately over a year, but you get a 20% discount on any repair service that might be needed in addition to priority customer status should there be an emergency. Money well spent in my opinion.

      Ian B.
      "We are completely satisfied with Russell & Abbott's service and technicians."

      We are completely satisfied with Russell & Abbott's service and technicians. They are knowledgeable and efficient in servicing everything about our HVAC units. Tim was more than excellent in his analysis, explaining any issues and suggesting repairs. We 100% recommend them to anyone and will continue their services for the foreseeable future.

      Phil Z.
      "I was very pleased with the service I received from Russell & Abbott."

      Our technician, Jeff did a great job inspecting and cleaning my HVAC system. Jeff showed great attention to detail while he performed his inspections and cleaning. Jeff also took the time to answer any questions I had. I was very pleased with the service I received from Russell & Abbott.

      Robert H.
      "Would absolutely recommend and will definitely be using them in all future care of our AC needs!"

      The customer service was friendly and informative. The response time to our issue was excellent. The repairman was courteous and went above and beyond to make sure we were informed of what issues ailed our unit and what he was doing to fix them. Would absolutely recommend and will definitely be using them in all future care of our AC needs!

      Linda B.
      "Russell & Abbott will be our “go-to” company for heating and air."

      Highest praise for technician, Jeff Cooley. This was our first experience with Russell & Abbott and based on the timely, professional, helpful, and polite service we received, it sure won’t be the last. Not only did Jeff do the job, he took time to answer all my questions and showed me ways I could enhance my heating units effectiveness. Even pointed out things he discovered during his inspection that had nothing to do with “his job” but that needed attention to get the best heating results, i.e. sagging insulation under flooring. Russell & Abbott will be our “go-to” company for heating and air.

      Barbara S.
      "I would definitely recommend Russell & Abbot for your HVAC repairs."

      On-time, Professional, and informative. I would definitely recommend Russell & Abbot for your HVAC repairs.

      Karen R.
      "I was very pleased with the service received. Exceptional."

      Impressive. I received a call before the technician’s arrival. On time, in fact early. Very professional, friendly, and updated me on the condition of my system. The technician made me aware of a possible need, and on completion reviewed what was done. I was very pleased with the service received. Exceptional.

      Marilyn D.
      "I could not have asked for a better maintenance appointment."

      Augie came to do maintenance as they were running a special and I could not have asked for a better maintenance appointment. He told me everything he was doing, answered all my questions, and did not treat me like I was wasting his time. I was very impressed and extremely appreciative of his attentiveness and attitude toward everything. He even showed me a breakdown of a repair that did not necessarily have to happen and how it could get me another visit for a third of what it would have cost. More importantly, I appreciated his willingness to let me make the decision on the repair since it was not absolutely necessary at the time. He didn't hassle me or try any scare tactics. I was thankful. I will certainly call them for my HVAC needs.

      Daniel L.
      "I recommend their services and will continue to use them for my HVAC needs."

      Cole performed maintenance on my unit today. Cole arrived on time he conducted himself in a professional manner and represented Russell & Abbott well. He was knowledgeable of the services offered by the company and answered my questions. I recommend their services and will continue to use them for my HVAC needs.

      Fred P.
      "We were very satisfied with the service."

      Zach Wingate was our service tech. He was prompt, professional, and cleaned up after himself. Zach did explain to us a service agreement Russell and Abbott have that saves customers some money for yearly fee...he did not try to sell unnecessary repairs or a new unit...We were very satisfied with the service

      Cora H.
      "I will be continuing my service with Russell & Abbott in the future!"

      Zach, the technician, arrived this morning to perform the previously scheduled heat check-up on our heating/cooling unit. He arrived on time, was polite, knowledgeable, quick, and thorough. I am pleased with this service and the previous service requests performed in the past. I will be continuing my service with Russell & Abbott in the future!

      Rachael H.
      "They are the best of the best. You can trust what they tell you."

      We had tried two other HVAC companies before we were referred to Russell and Abbott. They are the best of the best. You can trust what they tell you. The prices are in line or even cheaper than you will find elsewhere.

      Larry B.
      "Zachary Wingate was my tech today and I was very pleased with his professionalism and knowledge."

      Zachary Wingate was my tech today and I was very pleased with his professionalism and knowledge. He went above and beyond to do a few extra things that have never been done before. Friendly and nice to talk to. An excellent employee for Russell & Abbott.

      Tim H.
      "I would recommend this company to anyone for their outstanding service and knowledgeable technicians."

      Chris Kelso was very courteous, cleaned our unit inside and out, and gave us a clean bill of health. Chris also explained the different Comfort Club levels and enrolled us in the Gold plan. I would recommend this company to anyone for their outstanding service and knowledgeable technicians.

      James L.