"I am very satisfied with the installation and performance of their Onyx equipment."
I contracted Russell & Abbott to replace my HVAC System in November 2019. After 6 months of experience with the system, I am very satisfied with the installation and performance of their Onyx equipment. The sales representative provided a very thorough evaluation, explanation, and estimate. The installation team did a great job, and the system is performing as advertised. My first 6-month Tune-Up was just accomplished. The office staff provided excellent communication regarding the appointment. I was offered alternate service times due to cancellations and kept up to date on the technician's arrival time. Like the installation team, the technician was friendly, knowledgeable, respectful, & professional. I observed some of the work during the service call and was impressed with the quality of tools & test equipment being used. I inquired about technical training and was informed the technicians are consistently updated with the latest innovations and procedures. I can highly recommend Russell & Abbott for HVAC service. 1-year update: After operating through all four seasons, I am still very satisfied with the Onyx equipment and Russell & Abbott. Technician Daniel came by recently to perform another 6-month check-up (tune-up). The visit was well coordinated and on time. Daniel is efficient, courteous, and professional. All is well, the next tune-up is scheduled for May 2021. May 2021: 6-month check-up by Zach. Friendly, professional, and knowledgeable. No problems, 2-year check is scheduled for Nov 2021.