Google

Garry Ferry, Last week

The representative, Jeff, showed up within stated time window. He explained what he was doing and what repairs and parts were needed. He had the parts with him and completed the repair and replaceed the failing part in a timely manner. I purchased one of the maintenance plans and will continue to use Russell & Abbott.

Facebook

Recommended by:

Bob Johnson, This month

Very good service, fast and very efficient.

Google

jessie cooke, This month

Russell and Abbott are the best! We have had so many problems with our unit (not put in by them) and they have taken such good care of us every time I have called. All the techs are great. On our last service call, Auggie came to inspect our unit. He was very polite, professional and knew just what he was doing. I would recommend 100 times over!!

Google

rhonda mckeehan, This month

We had a problem with our ac unit that was low on freon and the coles were freezing up so it wasn't cooling good. We called yesterday afternoon and our technician Edward Meyer was here the next day. They told us it'd be anywhere from 6pm-8pm. Mr Meyer was here before 6pm. He was very friendly, and
courteous. He diagnosed the problem and fixed it immediately. We expected the cost to be higher than what it was. We are very pleased with the service and the total expense. We will recommend Russell and Abbott to our family and friends.
We will be able to sleep cool tonight.

Google

Patrick Shanley, This month

On time appointment, tech who serviced the system was very professional and thorough. Great service company

Google

David VanLandingham, Last month

Last update: I'm adding a star back. For my spring service they scheduled a weekend appointment with no problem, so whatever the issue was before it looks like they fixed it. I would still be careful about prepaying them, their customer service slipped once they already had my money, which is a shame since that's what impressed me in the beginning. So overall a better company than others in the area as long as you don't pay anything in advance.

Update: they're starting to get shady. While the tech was here he talked me into a seasonal service plan. It sounded great. We're not available until the evenings so I checked with him and he assured me that they'll work with my schedule. I'm guessing he said whatever he needed to get a commission check. I tried to schedule my service and was informed that they'll only come out m-f until 4:30 at the latest. They also weren't going to issue a refund for a service we couldn't use. I finally convinced them to schedule a later appointment for us. One of the high points in the past was their outstanding customer service but if they're going to start misleading customers to sell plans then that changes things. They still do great work but it looks like we need to start being more careful if we decide to hire them. I'm just going to assume that they'll use the maintenance service to try and sell me a new unit.

He fixed my ac quickly and at a reasonable price. He showed up on time and the entire visit took less than 30 minutes. A lot of other places would have tried to sell me a brand new unit with their special in house financing so it was nice not having to deal with that.

Facebook

Recommended by:

Elaine McClure Nesbitt, Last month

Chris was very friendly and informative and loved my dog! He was very honest regarding the condition of my unit. Very professional.

Google

Michael Lowe, Last month

Adam was professional, courteous, and helpful. I would highly recommend Russell and Abbott.

Google

James Holloway, Last month

Always dependable and professional and very friendly. Best in Blount County

Google

Marilyn Davidson, Last month

Impressive. I received a call before the technician's arrival. On time, in fact early. Very professional, friendly updated me on condition of system, made me aware of a possible need, and on completion reviewed what was done. I was very pleased with the service received. Exceptional.