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Our Company

Committed to You and Our Community

Born in the 1940s, John Russell and Charles Abbott learned at an early age that honesty, hard work, grit, and determination are the hallmarks of good character.  In 1976, the pair formed the beginnings of Russell & Abbott Heating and Cooling.

Fast forward to today, although Mr. Russell & Mr. Abbott are retired, we are very honored to carry out their legacy with the same hallmarks of character.  At Russell & Abbott, we believe in doing what we say we will do, showing up on time, and performing quality, honest work. These things, paired with our Core Values, Mission, and Vision, guide the business and set us apart.

Our mission is to inspire a comfortable community.  We believe this is achieved by empowering humanity and serving others with grace, dignity, kindness, and empathy.

The Premier Full-Service HVAC Company

Russell & Abbott Heating and Cooling is a full-service HVAC company providing for the needs of homes and businesses in Knoxville TN and surrounding areas.  We put customers first by treating every phone call as a priority and delivering quality service from experienced, honest, and friendly technicians and office staff, the best of the best.

Say hello to “Olive”, a Labrador Retriever mix whom one of our employees adopted from the Blount County Animal Center.  Olive became a treasured part of the Russell & Abbott team who maintained “office hours” during the week and napped on her favorite blue couch.  Although the original Olive now spends time with her family, we maintain her spirit:  trustworthiness, friendliness, and reliability.  Everything you expect from a man’s best friend.  Give us a whistle – and we’ll come running!

More recently, we’ve kept our shelter pet tradition alive by adopting Onyx, another Labrador Retriever mix, from our friends at the Blount County Animal Center.  Onyx was an owner-surrender whose original name just happened to match our branded line of heating and cooling equipment, ONYX™. He hangs out at our office each day and goes home with staff at night.  Stop by and meet him!  Onyx loves treats and belly scratches.

Let's Get to Work!

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  • Do not lie,
    cheat or steal.
  • Keep all promises, appointments and commitments.
  • Stay determined, hard-working and passionate about career.
  • Model politeness, forthrightness and truthfulness.
  • Treat each other with incredible respect and transparency.
  • Be a great wingman. Cover each other's "6's".