Had to call them for a leak, said they would be here by 1:00 came 2 hours earlier! The gentleman had it fixed in less than an hour. Very nice and professional! They have a part ordered and trying to Get it in before the big heat wave! I would recommend them for all AC problems!
The representative, Jeff, showed up within stated time window. He explained what he was doing and what repairs and parts were needed. He had the parts with him and completed the repair and replaceed the failing part in a timely manner. I purchased one of the maintenance plans and will continue to use Russell & Abbott.
Very good service, fast and very efficient.
Russell and Abbott are the best! We have had so many problems with our unit (not put in by them) and they have taken such good care of us every time I have called. All the techs are great. On our last service call, Auggie came to inspect our unit. He was very polite, professional and knew just what he was doing. I would recommend 100 times over!!
We had a problem with our ac unit that was low on freon and the coles were freezing up so it wasn't cooling good. We called yesterday afternoon and our technician Edward Meyer was here the next day. They told us it'd be anywhere from 6pm-8pm. Mr Meyer was here before 6pm. He was very friendly, and
courteous. He diagnosed the problem and fixed it immediately. We expected the cost to be higher than what it was. We are very pleased with the service and the total expense. We will recommend Russell and Abbott to our family and friends.
We will be able to sleep cool tonight.