
Have you ever heard this saying before? “The bitterness of poor quality remains long after the sweetness of a low price is forgotten.” That was written by none other than Benjamin Franklin, quite a wise man. He listed “an old dog” as one of the most faithful of friends, so I’m bound to trust his word on most things. And when he’s talking about poor quality from poor price, I understand exactly what he means—because everyone here at Russell & Abbott knows how much a cheap HVAC service can end up costing someone. It’s not just about feeling bitter. It’s about feeling too hot or too cold because you got low-quality AC service.