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Serving Maryville, Knoxville, and surrounding areas

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Serving Maryville, Knoxville,
and surrounding areas


Russell & Abbott Blog

You’ll get all this for a $49 service HVAC service call…


Too Good to Be True: Five Tales Most HVAC Contractors will tell to get your Business

If all that matters to you is getting the cheapest product, then you may choose to read no further.   However, smart consumers who care about quality and value should understand these five common consumer “hooks” and what they really mean.  This is the first article in a 5-part blog series that we hope helps you see through common HVAC consumer “hooks”.

You’ll get all this for a $49 service call…

contractorliesAre you getting a deal or getting taken? The truth is, the inexpensive service call almost always turns into a costly bait and switch. Many heavily advertised companies, especially the ones that offer a full gamut of services (HVAC, electrical, plumbing) pay their often-unlicensed technicians on commission, based on the amount of the average service charge. The employees are instructed to FIND things wrong! And because most homeowners aren’t familiar with all the little parts that make up an HVAC system, they do not know to question the “discovered” need for a replacement part, the need for multiple repair trips, or the increased cost of the ticket.

The MK Russell & Abbott Difference

MK Russell & Abbott is honest and experienced.  We’ve served Blount County since 1977 and want to keep earning your trust for several more decades.  We’re more than a neighborhood business. We live in Blount County and we are raising our families here. We are licensed, bonded and insured, and we hire only drug-free, certified service technicians. It cost us a bit more to do business this way, but MK Russell and Abbott is the best long-term value for your home, and that’s a promise you can take to the bank.


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