Russell & Abbott Blog: Archive for the ‘News’ Category

We’re Growing Again: We’ve Acquired Air Masters Heating and Cooling

Thursday, January 13th, 2022

The new year has just gotten underway, and we already have a major announcement about growth: Russell & Abbott has acquired Air Masters Heating and Cooling, founded by Brian and Alisa Baker in 2003. Brian and Alisa are retiring, and they wanted to make sure their customers continue to receive great care. According to Brian, “The Russell & Abbott team members are experienced professionals, and they stand behind their service. My customers can trust and rely on them to do the right thing.”

“I want this to be a seamless transition.  Air Masters customers can still use the same phone numbers they are used to”, said Melissa Meck, Russell & Abbott President. “Customers can expect that we are qualified to service any brand of equipment, and if a new system is needed, there are many options within our exclusive Onyx™ line of high efficiency equipment with financing terms for almost anyone.”

Russell & Abbott will also offer Air Masters Heating and Cooling customers the opportunity to join our “Comfort Club.” This membership program offers priority service, two seasonal system tune-ups, and a professional system cleaning along with many other benefits.

We aim to build relationships with our customers for the long-haul.  If you need any additional information about Russell & Abbott and our acquisition of Air Masters, feel free to contact us.

Just whistle and we’ll come running!

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Russell & Abbot Has a New Financing Option!

Friday, November 22nd, 2019

We have some great news for the end of the year, right when you may need heating the most but find your budget at its tightest. Starting December 1st, we are offering a new financial option to make purchasing new equipment easier. It’s a 10-year financing option as low as $99 per month!

Not only is this an excellent option, but when you purchase qualifying equipment, you’ll receive our exclusive 10-10-10 warranty: 10 years for parts, 10 years for labor, and 10 years for warranty. With that warranty and our new 10-year financing option, you can rest easy knowing you’ve got your comfort covered affordably!

Call our office for more details. Russell & Abbott serves Blount, Knox, and Loudon Counties and the surrounding areas.

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We’ve Crossed the 700 Review Milestone!

Thursday, March 22nd, 2018

thumbs-upI like to think of modesty as an important virtue. Nobody likes a braggart! As a professional canine HVAC blogger, my job is to bring you honest information that really helps. Yes, I think our team at Russell & Abbott is fantastic and you should call them for any heating and cooling needs you have—but that’s because I know first-hand the skills they have and the customer service they offer. Like Walter Brennan said, “No brag, just fact.”

Okay, now that I’ve gotten that modesty stuff out of the way…

WOOO! WE HIT 700 RECOMMEND ME REVIEWS ON OUR SITE! WOOOO! AWESOME! [Strikes Lassie pose on top of scenic mountain cliff.]

It’s important to us that our customers are happy, and when 5-star reviews start pouring in, it means a lot to us. It shows we’re doing what we’re supposed to be doing: delivering quality results to locals that keep their homes comfortable all around the year. Our customer reviews show our customers are not only happy with the work our team does and their promptness and professionalism, but that they also appreciate the knowledge we provide to keep them in the loop. We know there are some shady contractors out there, but we always do what’s right and tell customers the truth.

Anyway, I expect will hit 1000 reviews pretty soon. In fact, when I last checked, we’d jumped up another 25 positive reviews.

Stay cool,


Your friends and neighbors in Maryville and elsewhere recommend Russell & Abbott for all your heating, air conditioning, and ventilation needs.

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It’s Official: We’re Top Dog!

Tuesday, June 28th, 2016

Blogging is sometimes a tough job, especially when you have no many other duties as an HVAC service expert dog—and you have to squeeze in naps right when the sunlight is at the perfect position on the couch! So it is extra nice to receive special recognition for all the hard work your company does, and it is even nicer to be able to post this type of recognition right here on my blog. So here’s the big news:

We’ve been voted the #1 Heating and Air Company in the 2016 Daily Times Readers Choice Poll!

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The Beckhams Have a New Dog—Named Olive!

Tuesday, September 29th, 2015

This fall, I hope you’ve arranged to take care of your home’s HVAC system with regular preventive maintenance. There are plenty of excellent reasons to do this, and I’ve already listed eight of them. But, if you don’t mind, I’m going to take a break from talking about home comfort and turn to something that has caught my attention. And it’s not that tennis ball that just rolled by the couch.

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Here We Grow Again: Two Local Heating and Cooling Companies Combine

Friday, November 14th, 2014

Two well-known East Tennessee heating and cooling businesses have combined their operations.

MK Russell & Abbott Heating and Air Conditioning of Maryville, which marked its 37th anniversary this year, has purchased Alcoa Heating and Cooling, founded by Jamie and Dorothy Rader in 2006. The Alcoa-based company will be part of MK Russell & Abbott, which provides residential heating and air conditioning services primarily in Blount County.

“My wife and I are moving to Chattanooga because of her job promotion, and I wanted to be sure my heating and air customers continue to be taken care of,” said Rader, Alcoa Heating and Cooling owner. “Each of my customers is special to me and I was picky about who would take over. MK Russell & Abbott team members are experienced professionals, and they stand behind their service. My customers can trust them and rely on them to do the right thing.”

For the past several years, Alcoa Heating and Cooling has been a Readers Choice award winner, and MK Russell and Abbott was a finalist for the 2014 Business of the Year, an award given by the Blount Chamber of Commerce. Both companies are dedicated to serving the community and providing excellent customer service.

“It’s really a seamless transition because Alcoa customers can still use the same phone numbers they are used to, plus Jamie will be available to us on a consultative basis should the need arise,” said Chris Hurley, MK Russell and Abbott owner. “Customers can expect that we will gladly service any brand of equipment, and if a new system is needed, there are many options within the Trane line of high efficiency equipment and financing terms for almost anyone.”

MK Russell & Abbott will also offer Alcoa Heating and Air customers the opportunity to join its “Comfort Club,” beginning at $14 a month, which guarantees first-in-line emergency service, two seasonal system tune-ups, a professional system cleaning and other benefits.

“A lot of attention has been given to the black dog that people see on the MKRA trucks and in our advertising. There are reasons for that dog. Think about the qualities of man’s best friend: loyal, reliable, eager to please–that’s how we do business,” Hurley said.

Alcoa Heating and Air Joins Maryville Heating and Air Company MK Russell and Abbott

“A home is one of your biggest investments, and we take into account that each home has unique heating and cooling needs,” said Chris Hurley, general manger. “We respect the privilege to be in your home and we take the extra time and effort to determine what is best for your specific situation and present options before you commit to buying because our company is in the relationship for the long haul.”

MK Russell and Abbott anticipates growth because of the merger. The company is now accepting applications for experienced service technicians and experienced installers who are interested in being part of a team committed to exceptional customer service. MKRA is a drug- and alcohol-free workplace, and requires that employees pass a criminal background check. Interested applicants should send work history to or call (865) 982-5133.

MK Russell & Abbott is located at 2124 East Broadway Ave. in Maryville, directly across from Food City. Founders of MK Russell and Abbott are Chris Hurley, Chris Kelso, Mike Parker, Fred Finney and David Spencer, all of whom work daily in the business. For more information, about MK Russell & Abbott, visit or go to Facebook.

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